The “Ea-Nasir complaint board” carved in 1750 B.C.

  • September 12, 2019
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The British museum photo tablet


Nanni and her complaint against the bad service and treatment of Ea-Nasir


In 1953 the oldest complaint in the world was discovered. It was carved in 1750 B.C. by Nanni, who today could be any EasyFeedback user.


Nanni was a customer at the time of Ea-Nasir, who traded copper, bringing it from the Persian Gulf and reselling it in Mesopotamia.


The story of the first complaint begins when Nanni buys copper from Ea-Nasir.
When he received the pieces, he was dissatisfied with the quality of the product, so he decided to send a complaint to Ea-Nasir.


In his complaint, Nanni complains about the bad treatment he has received when he claims a product of the quality he was promised. In addition, Nanni complains that the money will be returned because he feels deceived.


Adolph Leo Oppenheim performs the translation of the tablet which is carved in Cuneiform language.

Here is the original text of the claim:

“Tell Ea-nasir that Nanni sends the following message:
When you arrived, you told me the following: “I will give Gimil-Sin (when he comes) good quality copper ingots. You left then, but you didn’t do what you promised. You put ingots that were not good before my messenger (Sit-Sin) and said: “If you want to take them, take them; if you don’t want to take them, go!”


What do you take me for, that you treat someone like me with such contempt? I have sent knights like us as messengers to collect the bag with my money (which I had deposited with you), but you have treated me with contempt by sending them back empty-handed several times, and that through enemy territory. Is there any other merchant of those who trade with Telmun who has treated me this way?


You alone treat my messenger with contempt! Because of that (insignificant) silver mine I owe you, you feel free to speak that way, while I have delivered to the palace in your name 1080 pounds of copper, and umi-abum has also given 1080 pounds of copper, apart from what we have both written on a sealed tablet to keep in the temple of Samas.


How have you treated me for that copper? You have retained my bag of money in enemy territory; now it is up to you to restore my money in its entirety.


Keep in mind that (from now on) I will not accept any copper that is not of good quality. From now on, I will select and take the bullion individually on my own ground, and exercise against you my right of rejection because you have treated me with contempt.”


The reality tells us that the companies had, we have and we will have much to improve in the excellence in the treatment to our clients to avoid that complaints like those of Nanni do not make us lose clients.

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