Our user, Susana, tells us that he sent a complaint to Mercadona using EasyFeedback’s free complaint/claims sending tool. In the complaint she told Mercadona:
Dear Customer Service Director,
I would like to express a complaint regarding your products.
Lasagne bolognese to heat in oven or microwave. Following the instructions exactly for use with microwave, and has melted the appliance.
For this reason, I ask you to repair the product.
Thanking you in advance for the attention you give me and trusting that you will take the appropriate measures, I bid you a cordial farewell.
¿What was Mercadona response when receiving the message sent via EasyFeedback?
Our user, Susana, satisfied with the response they gave her from Mercadona, comments:
I bought from Mercadona a lasagna of dishes prepared for heating in the oven or microwave. I followed the instructions to heat it in the microwave, but the appliance melted.
I filed a complaint through Easyfeedback, and I got a reply from Mercadona that same night. They took the necessary steps to communicate the problem to the company supplying them with these products, and they contacted me.
Everything was very fast and correct, they sent to pick up the appliance at my house and in a couple of days they brought it to me repaired.
I am satisfied with the resolution of the problem and both companies have behaved responsibly.